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Returns & Exchanges

Right of withdrawal

The right of withdrawal can be exercised without penalty. The products can be returned to the courier within 10 working days  from the delivery date. They can be returned to our courier DHL or to others that you prefer; download the return form by clicking here, fill it in and remember to write the code which is composed of invoice number/item code (for ex. if your invoice number is 1234 and the item code of the product to return is 001, your final code will be: 1234/001) and send it via e-mail to our address  This email address is being protected from spambots. You need JavaScript enabled to view it. within 5 days from the goods delivery. Remember to add a copy of the return form in the parcel.

Terms for the right of withdrawal and replacements.

The right of withdrawal must be exercised properly by respecting entirely the following conditions:

  1. For each pair purchased, the customer is entitled to 1 (one) return or exchange for the same style/price.
  2. The return form must entirely filled in (return code included) and sent via e-mail to  This email address is being protected from spambots. You need JavaScript enabled to view it. within 5 days from the delivery date of the goods.
  3. The goods must be shipped within 10 days from the delivery date, provided that the costumer has not started to use the goods which must be in the original packaging complete of all the accessories. However, before shipping the goods back, you must wait from our confirmation email that will contain all the instructions.
  4. The goods can be replaced with items of the same price or with another item paying the difference, in case it costs more, in addition to the shipping costs, provided that points 1 and 2 concerning the terms of the right of withdrawal and replacements are observed.
  5. Orders of more then one item per purchase can only be exchanged and are not eligiable for refund.

If these terms are respected, LuxuryElevatorShoes will refund the price of the products purchased except for the shipping costs and the custom italian duties and fees.

If the item returned cannot be accepted because it is not in compliance with the above mentioned conditions, the user will be contacted and informed. In this case you will have the purchased products back paying the shipping costs, if you refuse such terms LuxuryElevatorShoes reserves the right to keep the product and its amount.

Refund times and methods

After having received your return form and checked the proper observation of all the prerequisites to exercise the right of withdrawal you’ll receive a confirmation e-mail of acceptance.

Regardless of the payment method used, the refund will be made as soon as possible and within 30 days from the date we receive the form. Re-credit times for paid products depend on the method of payment used (for example if you have purchased through PayPal, refund will be made on your PayPal account and will be immediately visible).